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About: Jeremy McCarthy



Jeremy McCarthy is the Director of Global Spa Operations and Development at Starwood Hotels and Resorts. He is a regular contributing author for several spa industry books and magazines, and hosts a blog at He holds a master degree in Applied Positive Psychology from University of Pennsylvania and is applying positive psychology to the customer experience in spas and hospitality. He teaches a course in Positive Leadership for Spas and Hospitality for the UC Irvine Spa and Hospitality Management program.

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