Sunshine #1016270

I became even more aware of the value of first-rate customer service after learning of my neighbor’s recent positive experience with the  Turkish Airlines Auckland Office  . She needed help with flight bookings, travel paperwork, and special seating because of a medical problem as she planned a long-awaited vacation to Istanbul. She received true attention, professionalism, and warmth from the moment she called the office.

The Turkish Airlines Office in Auckland staff was really attentive. They made sure every aspect of her trip was meticulously planned, listened to her needs, and patiently addressed all of her questions. To ensure her comfort on such a long-haul flight, she particularly commended the representative who personally followed up on her meal requirements and preferred seat.

She found the degree of individualized service to be the most impressive. When her travel schedule changed somewhat, the staff called her right away, gave her a thorough explanation, and offered several convenient options—something that is uncommon in today’s hectic service settings. Their proactive communication gave her a sense of security and worth.

Since it was her first time flying abroad in a long time, my neighbor also talked about how the staff helped her feel at ease and confident about her trip. What could have been a stressful process was made delightful by their quickness and friendliness.