Does Comcast Care? Thanks to Twitter, Facebook & my blog, the answer’s “Yes.”

Via Waylon Lewis
on Aug 3, 2009
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Update! Three tweets, one facebook status update, one blog &, all told, over 50,000 people tweeted/commenting later, I just heard back from Comcast on twitter, and now on this blog. I’ve emailed them. We’ll see…I’m hopeful. ~ W.

comcast cares twitter facebook


Comcast: old school bully or new media friendly? We’ll find out soon enough.

Comcast: how to lose customers and create bad publicity.

Social media (twitter, facebook) to the rescue?

Comcast, and many such big impersonal companies (read: AT&T) have long played hardball with helpless customers. Now, the New York Times reports, many of the more innovative, alive such companies are changing their ways thanks to social media like twitter and facebook.

new york times twitter jetblue

Two hours ago, I posted this to my 7,500 followers on twitter and another 1,000 followers on my personal twitter account. My followers supported me, perhaps feeling my pain, by retweeting (forwarding) my tweet to approximately 50,000 followers of theirs, combine, over the next hour. That’s no exaggeration. And that’s a great way for a company to get bad word of mouth, in a hurry. (I’d warning my comcast rep, via email, that I was going to do so, and received no response).

twitter social media comcast

One hour ago, I posted the below to my Facebook. Check out all the comments, below.

Now, with still no reply, I’m posting this to my blog,, that (as of today) gets 69,000 unique visitors a month. You wanna play hardball, Comcast? I don’t: I want to settle this fairly—and I’ll shake the bushes into you care to come out and play fair. Here’s my facebook page:

How to lose customers forever, get bad word of mouth: I’m 18 months into 3 year business contract w/Comcast for wireless. I no longer have an office, but can’t get out of said contract unless I pay 75% of next 1.5 years (and then receive 0% of service). I’ve been paying $89/month. Will be making as much noise as possible, discourage friends from signing with Comcast, and will never use them again myself.

Waylon Lewis

About Waylon Lewis

Waylon Lewis, founder of elephant magazine, now & host of Walk the Talk Show with Waylon Lewis, is a 1st generation American Buddhist “Dharma Brat." Voted #1 in U.S. on twitter for #green two years running, Changemaker & Eco Ambassador by Treehugger, Green Hero by Discovery’s Planet Green, Best (!) Shameless Self-Promoter at Westword's Web Awards, Prominent Buddhist by Shambhala Sun, & 100 Most Influential People in Health & Fitness 2011 by "Greatist", Waylon is a mediocre climber, lazy yogi, 365-day bicycle commuter & best friend to Redford (his rescue hound). His aim: to bring the good news re: "the mindful life" beyond the choir & to all those who didn't know they gave a care. | His first book, Things I would like to do with You, is now available.


4 Responses to “Does Comcast Care? Thanks to Twitter, Facebook & my blog, the answer’s “Yes.””

  1. ComcastCares says:

    Email us and we will access the actual signed contract and review the terms with you to see if anything can be done.

    Thank you for the feedback!
    Frank Eliason
    [email protected]

  2. Kyna we should see how many people are brave enough to turn off comcast tomorrow en mass. wonder how else to get wireless has that modem thing..
    45 minutes ago · Delete

    Stacy E I like how you are handling this! 🙂
    42 minutes ago · Delete

    Coby Even though I'm in another State, I've actually been happy with Verizon. I had Qwest when in CO; hated it. I do like Verizon, for now, and have been with them for years.

    Comcast does suck, but then they pretty much all do. Guess we have to stop wanting their services…
    14 minutes ago · Delete

    Kyna verizon is ok if you are an adult..when you add a teen,
    wow it gets tough!!
    here is what verizon does.. they allow 3rd party companies to bill THROUGH them for these 10 dollar premium text messages etc…and it is a constant battle as the kids receive the messages, have no idea what they are, and verizon bills you ten bucks a pop, verizon getting a cut from these companies, or else would not allow it inside their billing …
    . it's a joint shaft.
    so one must block their kids from almost all usage to not have that happen and argue the bill month after month after month…. Read More
    4 minutes ago · Delete

    Tiffany With technology the way it is, any contract over a year is a disgrace…and in this economy, switching to a home office makes sense. You did not ask to terminate service, but switch to a home service which is reasonable. Their csr managers maybe never heard of fb or twtr. Let's hope they do now! #comcastmafia
    4 minutes ago · Delete

    Waylon Lewis Also, I was willing to pay penalty of say $150. But they ask (demand) 75% payment of every month for remainder of contract…another 1.5 years…while I'd receive 0% of service. So no way out, and no way to transfer, as you said, to home service where folks are paying $25 or $40 at most. We'll see if they play ball. If not, I'll start an I Don't Love Comcast and They Don't Care Facebook group, it'll get milllllions of members.

  3. UYC says:

    I'm not surprised. This is just one instance amongst many where a company will manhandle its customers because it can. I had a 2 year contract with DirectTV. MY DTV settop box broke about 15 months in. When they sent me a new one they *automatically* renewed my contract without asking my permission. At the end of two years when I thought I was done they told me I'd have to pay the remainder of my 2-yr contract to get out. It took about 5 hours on the phone to sort that out.

    Keep fighting the good fight!

  4. […] guess I’ll go back to Comcast for my wireless […]


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